NEW Qs (ADDED 8/11/21)
How do I change my credit card information?
Several folks have asked about this (it's an FAQ!), it's not intuitive, but it's easy: log into your nevernotfunny.com Platinum account. Go to Accounts and Settings, then select Payment Options. You'll be able to make your changes there.
What happens if my card is declined, will my membership be cancelled? Can I get it back?
The way our system works, your card will be tried a couple of times when it's time to renew your monthly subscription. You will receive an email letting you know if your card was unable to be charged. Your subscription will continue after that until your last payment runs out. After that, if you want to re-up your subscription, simply update your payement method and your billing will restart the day you make the change. In the rare event that the system times out on your current card, but the card was only temporarily blocked, deleting and re-entering the information should solve any issue. As a last resort, you may have to resubscribe. In all of those cases, you will only lose access for the time when we were not able to bill you. There is no penalty for having billing problems other than that. If you are a legacy subscriber, your previous purchases will always be available no matter what your subscription status is if you followed the instructions to transfer your pardcast.com info to the nevernotfunny.com service.
NEW Qs (ADDED 1/30/21)
I'm trying to view video in iOS, but get an error!
This is a known issue that our service provider is working to help us fix. Season 27 and later episodes should not have this issue, but in addition to issues starting with Season 12 up to Season 20 that we were having, some of those episodes now instead have the iOS issue instead. At this time, we don't have a work around except to view on something other than iOS or to download the files on a non-iOS system and load them onto your iOS device. We hope to have this resolved soon.
NEW Qs (ADDED 12/18/20)
I'm trying to view video in Safari, but I keep getting errors!
This is an intermittent issue that some users have reported. The issue is caused by a feature that Safari has regarding autoplay that doesn't always kick in. Until we find a solution on our end, the easiest answer is to view the site in a different browser, such as Chrome or Brave. You could also turn off the "stop autoplay" in Safari for neverntofunny.com. To do this, follow these instructions, or do a search for "allow video autoplay Safari."
NEW Qs (ADDED 9/23/20)
I've paid for my Platinum subscription, I hear about others receiving emails, but I don't see any from you. What's wrong?
We've discovered that some major email services, especially those from Microsoft (including Hotmail and Outlook) are extra sensitive to blocking emails they think might be spam. First, check your spam folder for emails from "email@example.com." Next, you need to whitelist that email. For most services, it's easy: just add firstname.lastname@example.org to your contacts list. If that doesn't work, look for either their safe list, blocked senders list, or white list. Since there are so many options, our best advice is to search for "add email to whitelist" along with whatever service you're using. Follow the instructions you find, and that should solve any issues.
NEW Qs (ADDED 9/10/20)
How do I change my password after I've already created my nevernotfunny.com account?
Once you've successfully transitioned to the new web site by using the method listed below, you may decide you want to change your email. Great! Go to "Account & Settings" from the upper right menu, then select "Privacy". There are three items there: Change Password, Deactivate Account (no!), and Change Email.
For some files in the embedded player, files will stop playing partway through. What should I do?
From time to time, especially on episode release days, the embedded player may have slowdowns. This is a known issue we are working to solve. Until then, we recommend using the RSS feed or downloading the files to your device instead.
I want to upgrade/downgrade my subscription. How do I do that?
A few folks had trouble finding this, you're not the only one! After logging in, go to "Account & Settings" in the menu under your user name in the upper right of the page. From there, click "My Subscription" and then the button you're looking for is to the right above the description of your current Tier. From there, click your new Tier. Note: you DO NOT need to unsubscribe first! Just click "Subscribe", confirm your choice, and you're good to go!
NEW Qs (ADDED 3/6/20)
I have an account from the old site, so I clicked on the "Forgot Password" link to reset my password and log in as instructed, but I never received an email to complete the password reset process.
The most common solution to this problem is to check your spam/junk folder. Sometimes, an email provider will block spam at the server level, so you have to log into your account in a web browser and check the spam there. Finally, some email providers turn on spam filtering by default, which would require you to turn off the filter by logging into your account online and finding the spam filter settings. (Numerous Comcast customers have reported this issue, and to solve it they logged into Xfinity Connect, went to Mail > Advanced Settings, found a checkbox for "Enable spam filtering," then unchecked that. You may have to submit your email to the "Forgot password" tool again after following these steps.)
I no longer have access to the email linked to my old account. How do I get logged in?
Please submit your old username, old email address and current email address to email@example.com and the support team can change the email address in your account to your new/current address.
Does the new system work with the old Players Club app?
Unfortunately, no. We have plans to support the app (or launch a new one) in the future, but for now you will have to use a podcatcher app to subscribe to the Platinum via RSS. The good news is, our new Platinum RSS feeds work with almost every podcast app out threre! (You no longer need to submit a username and password with the feed to subscribe, so any app that allows you to manually submit an RSS feed will work.)
NEW LAUNCH DAY Qs (ADDED 2/26/20)
I signed up for Platinum Plus/Primo but it didn't ask me for my shirt size -- what's up with that?
Good call! Sorry for the confusion. We will be adding a field for shirt size to the Perks tab of the Platinum page soon, and we will announce that on the show so everyone knows to sign in and add their preferred size, double-check their shipping address and take care of any other business.
I'm a Players Club subscriber (or: I purchased content from you in the past), and I just signed up for a Platinum subscription, so why am I locked out of Players Club episodes on the new site?
We will be linking past purchases to user accounts very shortly, it's just taking longer than expected. In the meantime, you can always visit the old site to access the content you purchased there.
What's Never Not Funny Platinum?
It's the new premium subscription service from the Never Not Funny podcast!
How is NNF Platinum different from the Players Club?
Well, for one thing, we built a whole new website to make subscribing to and accessing our content much, much easier. And instead of going through the hassle of having to re-subscribe every six or twelve months, you can now subscribe once and your subscription renews automatically. We’ll still label our episodes by season and number (or letter), but once you’re subscribed, you stay subscribed until you cancel, and once you add the Platinum feed to your podcast app, you never have to worry about adding a new RSS feed again!
I use [obscure podcast app] and the old Players Club RSS feeds never worked for me. Did you fix that?
Yes! The new system generates a custom RSS feed URL for each subscriber, and that will work with any pod-catcher app that allows you to add a podcast by URL. You just copy the link and paste it into the app when prompted and you’re all set — no username or password required!
How much does NNF Platinum cost and what do I get for that?
There are three tiers to the new premium service: Platinum, Platinum Plus and Platinum Primo.
• Platinum (Tier 1) is $5 per month and includes an extra episode every week (the lettered Sunday night episodes), video of every episode, plus one bonus episode per month (things like Tournament of 7s, live shows, other fun stuff).
• Platinum Plus (Tier 2) is $10 per month and includes the above, plus access to our entire back catalog archive of over one thousand episodes, access to a private chat room, one livestream call-in episode per month (and the number to call in if you want to), an exclusive NNF Platinum T-shirt (via Lemon Ice Tees), a Platinum enamel pin, a Platinum reflective sticker, and the never-before-heard Never Not Funny 2006 radio demo (“J-J-J-JIMMY PARDO!”).
• Platinum Primo (Tier 3) is $20 per month and includes all of the above, plus a Never Not Funny 12-month Calendar (March 2020-March 2021) designed by nevernotshopped, a personal phone call from Jimmy and a private online gaming session with The Gang (every three months).
When does the new season start?
NNF Platinum launched the evening of March 4th, 2020.
Can I buy the whole year in advance?
Not currently, no. We will be adding that functionality in the coming months.
Can I buy individual episodes?
No, but for $5 you get a month’s worth of premium content, and that’s pretty great!
If I cancel my subscription, can I still access the premium content I had access to while I was subscribed?
No, but you can download the content to your device of choice and save it locally before cancelling.
If I purchased content in the old system, will I have access to it in the new system regardless of whether I subscribe to the Platinum?
Yes! However, it may take a week or two for all past purchases to be linked to user accounts. (There are a lot of accounts and a lot of seasons, so it's taking a long time to connect them all!) Luckily, you can always visit the old site to access the content you purchased there.
So if I just pay $5 for the last month of the season, I get the whole season?
No, you only have access to the most recent episode from the day you subscribe, and then every episode after that going forward for as long as you stay subscribed.
How do the merch perks and the phone call from Jimmy work? Are they annual? Do I have to be subscribed for a certain number of months before getting them? It seems like I could pay $20 once and get all sorts of great stuff?
Yes and no. Perks like T-shirts, pins, stickers and calendars will be annual, and while some items will be shipped in the first month, others may ship later — you will need to be a subscriber in good standing to receive them. The phone calls from Jimmy will probably start a few months into the new season, and scheduling will be random — only subscribers in good standing will receive a call. If you are intent on “gaming” the system, there is nothing stopping you from cancelling your subscription after you receive your perks, but it should be noted that future perks may only be available to subscribers who have kept their subscription active at a given level for a period of time (for example, in 2021 we could offer an exclusive shirt for everyone who has been a subscriber for 12 or more months).
Will the livestream episodes in the Platinum Plus tier be archived so people who missed them can watch later?
Does the Platinum subscription include ad-free versions of the free, Wednesday night episodes?
No, sorry. It helps us a lot if people download the free episodes with the ads in them, so we try to make our ads fun and funny, like the show itself! But if you really want, you can always download the video version of those episodes, since the ads appear at the end of them instead of in the middle.
Are past Pardcast-A-Thons included in the Platinum Plus archives?
No, unfortunately Pardcast-A-Thon packages have to stay separate because the proceeds go to Smile Train, so they can only be sold as a la carte bundles. We will be keeping the old site, along with its payment system, in place to allow people to purchase past PCAT bundles, as well as the next installment in May 2020. (Don’t worry, there will be links on the new site to get there!)
Have a question we didn’t address here? Email us at firstname.lastname@example.org and we’ll do our best to answer it. And check back here for updates to the FAQ!